Frequently Asked Questions
Everything you need to know about your Lucchese experience.
How do I determine my correct size for Lucchese boots?
We recommend ordering your true standard dress shoe size. Our boots are handcrafted to traditional sizing standards, and we provide a detailed size guide on each product page to help you find the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface. Exchanges for different sizes are processed free of charge.
How long will it take for my order to ship?
Standard in-stock orders are processed within 1-2 business days. Shipping times vary by location but typically arrive within 3-7 business days. Custom or made-to-order items will have specific lead times noted at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the parcel.
How should I care for my leather products?
To maintain the longevity of your leather, we recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner. Avoid direct heat sources when drying wet leather.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through services like Affirm or Klarna.